Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@staminarunning.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions about returns, you can always contact us at info@staminarunning.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@staminarunning.com.
Returns and Exchanges
1. General Policy
At Stamina Running, we stand behind the quality of our products and aim for your complete satisfaction.
Please note that we do not offer refunds — only exchanges are accepted.
2. Conditions
Exchanges can be made within 30 days of purchase, provided that the items have not been used, are in their original condition, and have all tags attached.
Products can be exchanged for another item of equal or higher value (the price difference must be paid by the customer).
Sale items or personalized products are not eligible for exchange or return.
3. How to Make an Exchange
Contact our customer support team within 30 days of purchase at info@staminarunning.com.
Send the product in its original packaging to the address provided by our team.
Once received and approved, you will be able to select another item from our collection.
Updates
Stamina Running reserves the right to update or modify this policy at any time. Changes will be published on our website and will take effect immediately.